I. FINDING PARTS

Q: What kinds of parts do you sell?

A: We sell almost every type of auto part. Our line card includes products for your Engine Transmissions, Driveline, suspension, Steering, Brakes, Instrumentation & Electronics, Body & Exertion (trim & Glass), Chassis electrical, Interior Trim & Seating, HVAC, Wheels & Tires, Lubricants & Fluids.  We sell the types of parts you might find in your local auto parts. But we a better selection, more variety and lower prices.

Q: Where do your parts come from?

A: We sell original GM parts and aftermarket parts, which include from AC Delco, Corsa, Corvette America, Ecklers, GMPP, Vette Brake Products and other trusted auto industry name.  

Q: I'm interested in ordering online. Is your website secure?

A: Yes. We use 128-bit SSL encryption for the catalog and shopping cart. Along with other security measures for your information safety.  

Q: Can you sent me a paper catalog?

A: No, we do not have a paper catalog. All of our available parts are listed in our online catalog which is continually updated.

Q: I can't find a part I'm looking for. Where is it?

A: We have thousands of parts in inventory that are not displayed here. You can give our Sales reps a call for assistance.

Q: Why are your prices so much lower than at my local store or dealership?

A: Our prices are lower because our costs are lower. Local stores have to buy inventory. USMRACER.COM customers choose their own parts using our online catalog. We ship directly to our customers from wholesale warehouses or manufacturers. We have no retail stores and we don't have a lot of money tied up in slow-moving inventory. We pass the savings on to our customers with lower prices. Our cost savings are all in distribution though the parts we sell are the same first-quality merchandise you'd find in any reputable store.

Q: What does the "core" column mean?

A: A core is the old part you are replacing on some item. When you buy a remanufactured part, manufacturers need the core so they can rebuild it and add it to their inventory. The core charge is like a deposit you pay it when you place the order, but it's refunded if you send back your old part.

Q: I want to make sure I get the right part. Do you have photos of the parts?

A: Most of the parts listed in our catalog have photos and/or other descriptive information available. Click on the thumbnail for large images and more information.

II. CONTINUE SHOPPING

Q: Where are you located?

A: We are based in Maryland, but we ship from warehouses and manufacturers throughout the U.S. 

Q: What payment methods do you offer?

A: We accept Master Card, Visa and Money Order.

**Note: Please be advised that if you pay by Money Order, your order may be held up until we receive your Money Order and to allow enough time for the money to clear.

III: ORDER / SHIPPING 

Q: What shipping choices do I have? / When should I expect delivery?

A: Shipping options available to your address appear in the "Shipping" drop-down box in the shopping cart after you enter your zip code.

Domestic:

Ground - Items that are to be shipped to an actual address, not a PO Box, and can be expected between 1-5 business days after the item has shipped. For Residential shipping, Saturday is considered a shipping day while Monday is not. Residential packages are delivered Tuesday through Saturday. Business address shipping is delivered Monday through Friday. Please include a business name as well as the name of the person to receive the package.

Note: Saturday is not considered a business day. Not all shipping options are available for every postal code. Please use the shopping cart to determine which options are available for your area. Please allow 24 - 48 business hours for in stock items to be shipped out.

Q: Does USMRACER.COM ship to international address?

A: Yes. Please call customer service for detail.

Q: How are shipping cost are estimated?

A: Please see Shipping Rate.

** Some overweight and/or oversize products may require a shipping charge. Minimize shipping costs by selecting all your parts from the same manufacturer, if possible. This helps ensure your whole order will ship from one place.

Q: I just placed my order. What is order process time?

A:  Please allow 24 hours for your order to process. Most merchandis usually ships within 24 to 48 hours or the product availability time indicated in the product description. Some item require additional time before ship out, depending on the size, weight, distance and location. Orders do not ship on weekends.Customer is responsible for ensuring that UPS, and/or any other carrier can deliver to specified shipping address.

Q: How can I print an order confirmation?

A: You'll get a confirmation email that you can print when your order is placed. You can also go to your account page to see a confirmation order which you can print after placing your order.

Q: I haven't received a confirmation email stating that you received my order. Why?A: Orders placed online after 4 p.m. Monday through Friday are received the next business day. Once we receive them, we send an email to the address you provided. There are three possible reasons you haven't received a confirming email so please make sure telephone number is prevailed

- You entered an invalid email address at checkout.

- Our email was intercepted by a spam protector. Please check your spam folders for an email from us. This is most likely to be the reason if you have AOL, Hotmail or a government/military email.

- There is something wrong with your order (incorrect billing information, etc), in which case we will email you and/or call you.

Note: If confirmation not received within 2 working days after submitting your order, please call us.

Q: If an item is out of stock, how long does it take before it's available to ship?

A: That depends on the product and the supplier.  For a more concrete date, please email us sales@usmracer.com        

Q: Is all the parts came in the same box?

A: Orders may ship from multiple warehouses, so parts may come in separate boxes.

Q: The product I ordered is missing parts. Can you send them to me?

A: When we get products from our suppliers, we assume that they have made sure that it has all the necessary parts. The mistakes do happen. If you receive an incomplete part, we will do everything  to make sure you get what you need. Depending on the product, however, it may be easier to exchange it out for a new, complete product. If you receive an incomplete part, please call us at 1800-usm-racer.

IV: RETURN

Q: What is your return policy?

A: Please see Return Policy for detailed information.

Q: Do I have to have a Return Merchandise Authorization to return a product?

A: Yes. In order to return a product to us for any reason, you will need to obtain an RMA number. Please note that it must be within 30 days of receipt of the order, and the product must be in new, resalable condition (if it is not defective). Failure to receive an RMA number can result in your package being refused, or a delay in processing your return.